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Looking for more answers? Need help selecting the Tufts Health Direct plan level that’s right for you or your small group? We’re here to help.

Call us at 877-322-2443, Monday through Friday, from 8:30 a.m. to 5 p.m.

Tufts Health Plan
PO Box 9194
Watertown, MA 02471-9194

Already a Tufts Health Direct member?


By Email:

  • If you are an individual or small business looking to buy health insurance, and have a question, please email: sales@hsainsurance.com
  • If you are an existing member, and have a question about your benefits or premium and billing, please email: customerservice@hsainsurance.com
  • If you are an existing member looking to update your account, such as adding or removing subscribers, updating dependents, or making demographic changes, please email: enrollment@hsainsurance.com

Para servicio en español: 

Telefono: 877-322-2443 opción 7

Live Chat: 
Available 8:30 a.m. - 5 p.m.

Click here for online chat.




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